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General terms & conditions

Please read the terms and conditions of use carefully before accessing and making purchases on the site., along with all refer to the same web service described as



By using the web site, you agree to comply with all applicable laws and to be bound by the present contract for as long as you use the site. You recognize that you have read and understood these conditions. If you do not wish to be bound by these terms and conditions, please do not use the site.



If you have an account and are connected to it, you are responsible for keeping your identity and password private. By using the web site, you agree to be liable for all transactions made under your account using your password. Should the confidentiality of this information be compromised, you must notify us as soon as possible ([email protected]) to avoid possible fraudulent use of your account. Tracker’s Pet Supply will not be held responsible for any loss or damage that the proper security measures outlined in this section could have prevented.



Products sold by Tracker’s Pet Supply are new and guaranteed to be without defect. However, we cannot guarantee that product descriptions, product images or any other content found in this website are accurate, complete or error free.

If at reception a product is found to be damaged or does not correspond to what was ordered, Tracker’s Pet Supply undertakes to exchange or refund it, including delivery charges, provided the product is returned in the original packaging along with the delivery notice, a copy of the invoice and within 30 days of the delivery date.

A customer who wishes to return a product for another reason may choose between an exchange, a credit note or a refund. The exchange must take place within the time period provided set out above. For the return of non-defective items, products must be returned in the original packaging along with the delivery notice and a copy of the invoice. Returns may be subject to a restocking fee of 15% to 50% depending on the stock conditions.

Customers must contact Tracker’s Pet supply @ 780.675.7977  or [email protected] prior to returning any merchandise. If product is eligible for refund, the we will issue a Return Merchandise Authorization number. To be accepted, all returns must have an authorization number.


  1. PRICE

Due to market fluctuations, our prices are subject to change without notice.

Catalogue prices do not include sales tax, which will appear separately on your invoice.

All orders are payable in Canadian dollars.


  1. TAXES

Tracker’s Pet Supply calculates GST based on the total order after any applicable discounts, shipping charges, along with any other applicable charges, and adds it to the order to determine the total price .



Orders placed by phone, email, facebook, can be paid by VISA or MASTERCARD or American Express or via debit transfer ([email protected]).

Orders must be paid in full in at the time the order is placed.

For deliveries outside Canada, all customs charges and local taxes are the responsibility of the recipient.



Terms of Delivery

After an order is received (on weekdays: Monday thru Friday), we will endeavor to get your shipment shipped via Canada Post within 3 business days when we have the product in store and within 10 working days if we have to order it in. For pick-up orders, we will have product ready for pick up by 4PM if the order is received by 11AM.

We cannot be held responsible to delays, incorrect, missing or damaged products caused by suppliers and their carriers. When such errors are identified, we will make an effort to contact the purchaser to advise them of the issue and permit them to cancel that part of their order, if they wish.

Shipping Rates:                   0-$300                   $15.00

                                          >$300                     Free



The Web site ( and contents therein are supplied as is, without a guarantee of any kind, expressed or implied. While Tracker’s Pet Supply will do everything possible to ensure that contains no errors, Tracker’s Pet Supply thereby declines any and all responsibility (subject to any applicable legislation in the province of Alberta to the contrary) related to the use, download, validity, accuracy or reliability of the elements that appear on the Web site ( Its directors, employees, agents or customer service representatives shall not assume any responsibility, and in no event shall be liable for any damages directly or indirectly related to the use of, including loss of data or profit resulting from the use of any information contained on In the event where you believe 1693848 Alberta Ltd. o/a Tracker’s Pet Supply should be held responsible, it will be limited to the amount of money equivalent to the price you paid for the returned products. Notwithstanding the foregoing, nothing in this section shall be construed to limit any rights you may have as a consumer under any public order laws that may be applicable in your case.



Tracker’s Pet Supply is committed to protecting your personal information and adheres to the principles of the laws for the protection of personal information in the private sector. Accordingly, we make the following commitments:

The information provided by the user will be exclusively used by Tracker’s Pet Supply and will not be sold to marketing firms or any other external organization.

The information you use to access our site is the only information we store. It is used for the purpose of accessing our site along with tracking purchases for our internal and external reward programs.



These terms and conditions as well as those incorporated or referred to herein constitute the entire agreement between the Buyer and Tracker’s Pet Supply as per their online relationship. If you agree to the terms and conditions outlined, please continue your online shopping, however, if you disagree with them, please stop now and leave the site.